Before you request deletion
Deleting your Socio account removes access to your workspace and its automations. We recommend stopping active automations and revoking Socio from your Instagram settings first.
How to make a request
Email hi@heysocio.co.in with the subject Socio data deletion request. Include:
- the email address used for your Socio account;
- the Instagram username of each connected account you want removed; and
- a clear confirmation that you want your Socio account deleted.
What happens next
We will confirm receipt, verify that you control the account, and delete or de-identify the relevant Socio account, connected-account records, automation settings, delivery records, and stored access tokens. We aim to complete verified requests within 30 days.
We may retain limited information where required by law, to resolve disputes, or to protect the security and integrity of the service. Backups may persist for a limited period before they are overwritten.
Disconnecting Instagram
You can also revoke Socio’s Instagram access directly in Instagram or Meta settings. Revoking access stops future API access, but it does not automatically remove data already stored in Socio; email us if you want that data deleted too.
Questions
For questions about this process, email hi@heysocio.co.in. See our Privacy Policy for more detail.